FAQ

Yes, a Mississippi River Glass wholesale account is required to place an order with us. Please fill out our account request form on site or contact us to apply for a log in. You will receive a log in code once approved. Company and contact information is required.

We need your basic business information in order to create an account.

You will need to be able to prove you are a licensed seller and provide necessary tax, shipping, and business information.

Once you have submitted your Account Request, our team will review the form provided and reach out to you if we require more information. This process will take up to 1 business day.

This is mostly due to shipping. Rates and methods vary by product. There is a review process to ensure the best experience and value for our customers.

If you want to change your order, please use our contact form or reach out to our sales representative Dave at dgrimm@mississippiriverglass.com right away. We will see what is still possible.

As it stands, we do not currently accept returns aside from extenuating circumstances due to the wholesale nature of our business. Please reach out to us if you have any issue with your order whatsoever.

Please reach out to our sales department at sales@mississippiriverglass.com for more information about preorders.

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Currently we do not provide free shipping.

We can ship internationally. Please use reach out to Dave at dgrimm@mississippiriverglass.com or contact us for more details

As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.

If for some reason you have not received your tracking information after 3-5 business days, please contact us.